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I switched to PJ's after using one of those big American box store pet shops (you know the one). I find the staff at PJ's knowledgeable and helpful, they are always willing to assist and it is genuine; not fake. I have a giant breed dog, and I feed him a high quality grain free fish diet; PJ's has a wide selection of high quality foods. Their prices are pretty much on par with every other pet shop but they do have a frequent buyers card that gets you a free bag of food after you but ten. I recommend this store.
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We are always quick to report poor customer service however I would like to report the wonderful customer service I always receive in the Smith Falls location. Daryl, who served me to-day and the young lady working with him (01/25/19 - 11:40 AM) are the most helpful employees I have had the pleasure of dealing with, each and every visit! They should be complimented on their excellent customer service!
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Laura is a gem, and I am so grateful to have her amazing services and expert knowledge. The selection of products and food is by far, the best, I’ve seen in the surrounding area. When my 15 year old tabby was managing his last weeks of life with cancer, Laura was always there to provide me with her knowledge and thoughts on the type of food he might like. I am so ever grateful for her thoughts and help, and highly recommend her store to all. Thank you so much. Megan
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