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I went to Best Buy on Sherway to purchase a laptop (1000+$) but the transaction failed. However I was charged $500 to my debit card despite the purchase not happening (no laptop), and transaction failing. I have gone to the store with receipts showing the declined transaction, my bank disputing this transaction many times over a year now. I have receipts to show this too!Still no answer.Very poor service. No accountability and integrity. I will no longer be shopping at best buy for this reason.