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Attended their showroom and order shower kits with jets through their sales person in showroom. We advised them that was renovation job in upper floor. We purchased over $3000 worth of supplies. Waited over two weeks for supply to come. The main shower valve was 3/4 inch. We could use only 1/2 inch. They charged me 25% restocking fee ($500) and will not exchange kit or even reduce restocking fee if I order new kit. The sales person in showroom wasn't helpful, either the manager.