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I had them scheduled for 8:00am, 9:30 rolls around with no installer (or phone calls from them) so I call the office to see what's going on. I got the rudest attitude from the receptionist telling me their installer would be here at 12 or 1 to install the carpet instead. After telling them I can't wait around until 1pm (the job was supposed to be completed by noon) because I had other engagements at that time the owner told me he would refund my money, didn't want my business, and hung up.