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I had a basement flood Dec 5th 2016 and first general was dispatched from my insurance company. They failed to document items disposed of including a freezer with 200 items. Didn't clean out the contents of the closet which were full of water and started growing mold. Everyday different workers who would leave after half a day. Didn't clean up well left nails sticking out and open electrical boxes live. They were absolutely terrible to the point I banned them from entering my house anymore.