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Engineer came out to assess and service gas fire, advised it would take 1-2 weeks to order and install new part. Confirmed an estimate for the works would be emailed before progressing the works. 1 day short of 2 weeks later and we’re still waiting for any of the actions to be carried out. I have also left 5 phone messages requesting an update and to date nothing. Would not be such an issue if it was not winter and we did not have a newborn baby.