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These people are extremely rude and abusive. They offering a lower gold price than the actual spot scrap buying price to buy my gold twice. I gave them another chance and offered to sell more gold recently. I asked one of the employees, a older middle eastern guy with glasses, what the carat and weight was, but he kicked me out and told me not to come back. I had to ask because they are not transparent and would just give me an dollar amount in the end. This was how I got scammed in the past.