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I used to use this as a preferred store, but was recently very disappointed when I made and order through this store that they were unable to fulfill from the bike department, but did not receive any communication. I made an effort to contact them about it a few days after I made the order only then to find out that they did not have the item. I had to cancel my order and start with another store. I definitely would like to say they have very poor customer service in the bike department!!!