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I always feel welcome to ask questions even if I think they are stupid. The advise they provide usually gets me out of problems and their prices are reasonable too. I highly recommend this business.
I've been purchasing my laptop and desktops from primetime for yrs. and i have no complaints. Customer service is great,and product they sell is top notch. I would recommend them to anyone that is interested in purchasing a pc. Friendly,customer service, and well priced for what you need. Bob Bartek
Where do I go for computer parts and repairs....the place where I know I will get good information and good advice....primetime. They saved me alot of money on my previous system with very good recommendations that kept it going for an extra couple of years. When it came time to replace it I went to primetime and they built me a great system that is fast. I am enjoying some games that i couldn't play before. I have been in the retail business myself for many years and know that you can't make everyone happy but they seem to make the effort for me.
As a follow up to my previous review, I wanted to let consumers know that I ended up having to file a complaint with the BBB about this company, and they refused to respond to the BBB's inquiries. Thus they have been blackmarked with the Better Business Bureau's worst rating. Why would you want to give your money to a company whose employee openly states that he does not care if his customer is satisfied or not? Let alone deal with the shady business practices that I experienced with Primetime. DO NOT let these people touch your computer.
When you depend on your computer for business or pleasure, call Primetime. Open early, competent and efficient they will find the answer to your problem. The technician who came to my home was extremely knowledgeable and fixed several issues on my computer.
Consumer beware! I took my computer in to Prime Time to find out what was wrong with it, and specifically asked the clerk to call me with a diagnosis and estimate on what it would cost to fix. I opted for the priority service ($100/hr) and he assured me he would look at it right away and call me with the information. Two days later I got a call saying they had installed a new hard drive and operating system. When I went in to get it I found that they had installed a hard drive that was 4 times bigger and more expensive than the one I had, and a different OS than the one i'd been running (thereby deleting all my installed programs) - all without consulting me. When I asked the clerk why I had not been notified before hand of the problem as agreed, or even given a choice as to which hard drive and OS I would like to purchase before it was installed, his answer was (and i quote) "we service hundreds of computers here, I don't have time for that". Apparently my choices were to pay the almost $400 tab, or "i'll rip it out and you can have it back the way you brought it in". I proceeded to try and ask him some simple questions about service and warranty and parts, and was immediately interrupted with short, rude replies and an extremely arrogant attitude. I was basically flat-out told 'We don't need or value your business'. This has been an expensive lesson, but one thing is for sure - Prime Time will never get my business again, and I will go out of my way to relay my experience to others so they won't have to find out about this companys questionable way of doing business the hard way, like I did, or be subjected to the surly, dismissive attitude of it's employees.
