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The automated answering/booking/call back are an absolute joke. As I sit on hold for 45 minutes with no response, it leaves me wondering if anyone works anymore. I seriously doubt that anytime I call there is a higher than usual volume. Every single time? Sure. Ok. Please employ real people to answer the calls and teach ethical behaviour. I don’t mind waiting several minutes, but 45 minutes (after which I gave up)?? No call back after 1.5 hours? Really? I guess I’ll drive there to book. Shame!!