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Out to get your money! Got an extra $2 left over from my student loans last year only to find out they charged me double for taking it! Got a phone call today on Easter Sunday while having dinner with my family to find out if I will be filing with them this year... never again! My husband had 7 years of back taxes to do, we brought in all the info and gave them 4 weeks to get it ready. Not one of them wanted to do It, and we got passed around to three different people.