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Very uncaring and untrustworthy vets. Also, their rating on G cannot be trusted. A few months ago there were many 1-star ratings and reviews because of 1-star or worse experiences and those postings have “disappeared”. One of the vets there has posted a 5-star rating to their own business. Many 5-star ratings are obviously illegitimate. Why does G allow this? Beware.
Very disorganized. Was not impressed.
I was not “listened to” on the phone, and was then spoken to in a very condescending way. I will never bring my dog and cat here!
All was fine for many years until one of our pets got very sick. Our experience with Dr. Zelma and Dr. Hughes - unprofessional, insensitive, disrespectful. Our cat got sick and the clinic told us they cannot see us until a week later. We were also told to just "go and find any other vet". Two days later they called to ask which clinic we went to and whether we want the records sent to them so they can discuss th
Unresponsive. Unprofessional.
Incompetent and careless. Please stay away and keep your pets safer.
Everyone here loves seeing the pets. You can tell that they really care about pets. We have 2 dogs and 2 cats and have been coming here with the pets we had before these. Dr. Hughes helped us through several surgeries, serious illnesses and when we had to say goodbye they were so empathic and helped us to know we were doing the right thing. We would never go anywhere else. With COVID-19 they have been doing curbside - keeping everyone safe - so I cannot go in but my dogs pull to go in!
Best animal clinic. I am so glad that we chose Don Head Animal Clinic. Great service , very kind and friendly staff. I can always trust them. They don’t try to sell on unnecessary tests like other clinics do. The people who make up this clinic are amazing. I could not have asked for a better group of professionals to help treat my dog.
Nightmare. Not enough reviews telling of nightmares because it is painful. Beware. I recommend finding another clinic if you have no choice but to take the huge risk these days of taking your pet to a veterinarian clinic.
Don Head Village Animal Clinic is the best!! Saved my dog's life just in time. I noticed my dog was not himself last night when I got home, I called the clinic 2 minutes before they close and Dr. Hughes was so kind and willing to take him in and stayed late for him. Today when they realized that he had a rawhide stuck in his esophagus and needed immediate treatment, they arranged to do the endoscopy at the clinic in the afternoon. They kept me updated all day and my dog is making a complete recovery at home now. I was told if that rawhide stayed in for one more day I may lose my baby. I am so thankful that I found Dr. Hughes and her staff!! They are super heroes!!
We were very impressed with everyone we have seen! We adopted a new puppy - our first dog ever - and based on the great internet reviews we went to the Don Head Village Animal Clinic. We were WOWed! We saw both Dr. Hughes and Dr. Rattray at different appointments. They were both patient and did not mind answering all our questions. And we had a lot! Our puppy was handled gently and didn't even mind the shots being given. I called a few other times and talked to the other people at the clinic about training. They were very knowledgeable and gave us excellent suggestions. This clinic has vets are are completely focused on our pet and making sure that we were happy. Just Great! If you have a new pet and want to have the right start and have caregivers that abviously love your pets, go here! We have recommended this clinic to all our friends!
